Repair and Restore Damage
Restorative practices have been used in many organizations with amazing results. Educational systems have been using these practices to restore and repair any longterm damage done by an unhealthy culture. Restorative practices focus on the present moment finding incidents that occur where peer-to-peer or peer-to-supervisor mediation is needed. The format allows for people to select on the incident, take responsibility for the incident, and make agreements moving forward.
This type of communication can only occur after the team, starting with the top, has done work making agreements as a whole. Many leaders have been introduced to Lencioni (2012) and his Five Dysfunctions of a Team, but it is important to revisit this structure. Teams need to reestablish trust through agreements, learn how to manage healthy conflict through restorative practices, commit to each other on a human level, and hold each other accountable.